Uganda Airlines has its departure terminal at Moi International Airport, which is called the Uganda Airlines MBA Terminal. Passengers traveling with Uganda Airlines can avail amenities and services at the terminal, which is known as Terminal 1. It serves as the starting point for flights operated by Uganda Airlines. It provides check-in, security screening, boarding gates, and other facilities to make sure that travelers leaving Moi International Airport have a seamless journey.
The information offered here can be used as a guide by individuals and/or groups to plan future flights with Uganda Airlines that may originate from or arrive at the MBA Moi International Airport Terminal, or to get ready for an impending flight.
Helpful Information to Navigate Uganda Airlines MBA Terminal Precisely
| Airport Name | Moi International Airport, Mombasa |
| Uganda Airlines MBA Address | Airport Rd, Mombasa, Kenya |
| Airport Code | MBA |
| ICAO Code | UGD |
| IATA Code | UR |
| Uganda Airlines MBA Contact No | +254 726 318515 |
| Uganda Airlines MBA terminal arrivals | Terminal 1 |
| Uganda Airlines MBA terminal departures | Terminal 1 |
| Working Hours | 24 hours a day |
| Official Uganda Airlines Website | www.ugandairlines.com/ |
| Uganda Airlines Facebook Page | www.facebook.com/ugandairlines |
| Uganda Airlines Instagram Account | www.instagram.com/ugandairlines/ |
| Uganda Airlines Twitter Account | twitter.com/ug_airlines |
| Uganda Airlines Youtube Account | www.youtube.com/@ugandaairlines/videos |
Uganda Airlines Departure at MBA Terminal
Moi International Airport’s Terminal 1 is where Uganda Airlines operates its departures (MBA). A variety of facilities and services are available to passengers at this terminal, such as check-in desks, shopping areas, food and beverage options, Wi-Fi connectivity, and assistance for travelers with disabilities.
The Uganda Airlines MBA Terminal also provides amenities for families, including unaccompanied minor assistance, medical facilities, priority boarding, and family restrooms. With amenities tailored to meet different passenger needs and preferences, Uganda Airlines departure process at MBA Terminal guarantees a smooth and comfortable journey for passengers.
Instructions to Leave Uganda Airlines at MBA Terminal
If you are traveling on the Uganda Airlines from Moi International Airport, please follow these guidelines:
Check-in Process
Passengers must check in by a certain time before their flight departs. The desks at Uganda Airlines Moi International Airport close 45 minutes prior to takeoff and open three hours earlier.
Checking the flight, getting a boarding pass, selecting a seat (if not done online), and — if needed, checking luggage are all part of this procedure.
A passport, paper ticket, or confirmation number for an online ticket is required for check-in. Some airlines allow passengers to check in up to 24 hours before departure online so as to expedite the process.
Security and Immigration
Immigration and security checks come after checking in.
All necessary travel documents should be carried for smooth immigration and customs procedures; that includes having your passport together with a travel itinerary.
Boarding the Flight
After passing through immigration and security, one proceeds to the boarding gate for any Uganda Airlines flight.
Passengers must get there in time for them to be able board the aircraft. Boarding typically starts slightly earlier than the planned departure time.
Uganda Airlines Arrival at MBA Terminal
Uganda Airlines MBA Terminal 1 is where Uganda Airlines handles its arrivals (MBA). In addition to offering amenities and services to travelers arriving at the airport, this terminal acts as the point of entry for Uganda Airlines flights. Moi International Airport’s Terminal 1 is where Uganda Airlines handles its arrivals (MBA). In addition to offering amenities and services to travelers arriving at the airport, this terminal acts as the point of entry for Uganda Airlines flights.
Furthermore, the terminal provides amenities such as retail stores, duty-free shops, currency exchange, and ATMs for the convenience of arriving travelers. With services created to satisfy a range of needs and improve the overall arrival experience at Uganda Airlines Moi International Airport, Uganda Airlines arrival procedure at MBA Terminal strives to guarantee a seamless and friendly experience for travelers.
Protocols that Passengers Go Through Upon Uganda Airlines Arrival at MBA Terminal
When arriving at Moi International Airport on a Uganda Airlines flight, passengers have the following procedures to complete:
Disembarkation
After stepping off the Uganda Airlines plane, travelers head to the arrivals area.
Immigration and Customs
When going through immigration and customs, passengers must show a valid passport as well as any other necessary travel documentation.
In the absence of a customs desk on the departure side, travelers only have to go through immigration when they arrive.
Baggage Claim
In the arrivals area, there are baggage claim carousels where passengers can retrieve their checked-in luggage.
Ground Transportation
Passengers can use the available ground transportation options at Uganda Airlines MBA Terminal, like taxis, ridesharing services, or scheduled transfers, to get to their final destination after passing through immigration and customs.
On-Ground Services Featured within Uganda Airlines MBA Terminal
- Ticket Booking and Cancellation
- Baggage Allowance
- Airport / Online / Self-service Kiosk Check-in
- Airport Transfers
- Unaccompanied Minor Service
- Duty-Free Allowance
- In-Flight Meals / Entertainment
- Missing / Delayed / Lost Luggage
- Airport Lounges
- Flight Information / Flight Status
- Delayed / Canceled Flights
- Airport Facilities
- Animal Relief Area
- Boarding Class Enquiries
- Valet Parking
- Airport / Inflight Wi-Fi
- SkyMiles
Check-in Desk
Passengers can check in at desks provided by Uganda Airlines at Moi International Airport. The check-in area is situated on the departures floor, and travelers must check in at least a few hours before their flight departs.
The check-in counters open three hours prior to the departure of the flight and close forty-five minutes in advance. During the check-in procedure, travelers can verify their itinerary, pick a seat, get a boarding pass, and, if needed, check in their luggage. Beginning 24 hours prior to departure, travelers may also check in online.
Inquiry Counter
Uganda Airlines Moi International Airport has an information counter. The counter is ideally situated in the passengers’ terminal to help guests with any questions they may have, guaranteeing that travelers can obtain the information they require quickly in order to efficiently navigate the airport.
Unaccompanied Minor Support
Unaccompanied minor support is provided by Uganda Airlines at Moi International Airport. Through this service, unaccompanied minors can fly on Uganda Airlines flights with the assurance of safety and support all along the way. The airline offers particular policies for traveling unaccompanied minors, such as limitations on where they can go and the need for nonstop or same-plane service without changing aircraft or flight numbers.
Duty-Free Shops
Uganda Airlines Moi International Airport offers duty-free shopping. Duty-free costs at the Airport seem to be rather expensive. The kinds of duty-free goods that can be bought at the Airport are limited.
At the duty-free stores at Moi International Airport, credit/debit cards and cash are accepted forms of payment. These payment methods can be used to buy duty-free goods from the airport duty-free shops, including wines, liquors, tobacco, watches, fragrances, chocolates, and gift items.
Lounge Access
The Moi International Airport offers lounge access. The airport provides a number of lounges for visitors to use, such as the Karibuni Lounge, which provides amenities like free Wi-Fi, charging stations, a variety of food options, and a calm setting for people to unwind in before their flights. The Uganda Airlines MBA Terminal lounges can be accessed in a few different ways:
Get a pass to the lounge
When there is room, walk-in visitors can enter the Karibuni Lounge for $15 USD for two to three hours.
At a cost of £22 GBP per person, lounge passes can also be ordered online in advance.
Utilize a lounge membership scheme
Priority Pass holders can enter the airport lounges at Moi International Airport.
Access to the lounges may also be granted by other lounge membership programs, such as airline loyalty programs.
Purchase a ticket in the premium class
Access to the lounges may be free for customers flying in first class or business on specific airlines.
Lost & Found Desk
The airport has a lost and found desk open for business. Uganda Airlines Moi International Airport’s lost and found desk is situated inside the airport’s Aviation Security office. If a passenger has misplaced something, they can retrieve it by going to the Moi International Airport Aviation Security office and presenting proof of ownership.
Identification of the lost item, reporting it to airport police or Aviation Security, presenting proof of ownership, and, if the item is found, claiming it are the steps involved in reporting lost items at Moi International Airport.
List of all: Uganda Airlines Terminal
Uganda Airlines (MBA) Moi International Airport, Mombasa Location Map
Frequently Asked Questions
Uganda Airlines operates its flights from Terminal 1 at Moi International Airport.
Yes, lounge access is available through Uganda Airlines MBA Terminal. Uganda Airlines passengers have access to the Karibuni Lounge at Moi International Airport, which provides facilities like complimentary Wi-Fi, a variety of food options, and a calm setting to unwind in before their flights.
Indeed, Moi International Airport’s MBA Terminal building offers WiFi service. In addition to the WiFi available in the transit concourse, travelers can access the internet at the internet cafe in the arrivals area.